Moving & Delivery Services
Frequently Asked Questions
How do I obtain a quote for my move? Is there any charge for this?
Just call us at 519-591-0124 or email us at [email protected]nsport.com to obtain your free quote. In order to provide an all-inclusive, flat rate quote for a long distance move, we would need a list of furniture items and/or the number of boxes that you have. We would also need a description of the loading and unloading situations (apartment with/without elevator, house, storage unit, etc.). For local moves, hourly pricing applies.
Will I be able to receive a receipt for services in order to claim moving expenses?
Yes, since we are a registered business within the Province of Ontario, we can provide a receipt of service for you to claim the expense of your move.
Are there any additional fees or charges on top of the quoted rates?
No, there are no additional fees of any sort on top of the quoted rates, whether you are being charged hourly (local service) or a flat rate (long distance service). This is part of what makes us unique in the moving industry.
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I have a long distance move. If my move is delayed due to traffic, will there be any additional charges?
No. We provide a flat rate quote on long distance moves so that you, as a customer, can budget accordingly and have no surprises. Moving can be a stressful time, and it is our goal to make the loading, transport, and unloading of your belongings the easiest part of your move.
Do I need to make a deposit for my booking?
There is no requirement for a deposit. Upon booking, the only information we require is your name , the pickup and delivery addresses, and a contact number that you can be reached at on the day of your move.
Is there a cancellation fee?
At Timbo's Transport, we understand that unforeseen circumstances can arise that may lead to you needing to cancel or adjust your move date. We ask that if a situation like this occurs, you let us know as soon as possible so that we can make the necessary arrangements. If cancellation takes place less than one week prior to the scheduled move date, you may be subject to a 30% cancellation fee.
I have a rush move, how much notice do I need to give?
We are available 24/7 to serve you. If we have a spot available, we can offer same-day moving or delivery.
I am in need of moving supplies in order to prepare for the move. Where can I find these?
If you are located in Toronto, Ottawa, or Montreal, you can check out Movingboxes.ca for more information on this.